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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22501 Views
  • 39 replies
  • 7 kudos

Disconnection nightmare

I am porting my number away to a new provider on the 14th of JulyI had given 30 days notice on our services.I asked for the broadband and tv to be extended to the 18th of July to allow our new provider time.I have been told independently by various m...

payments - direct debit issue

I am absolutely fuming ive spent 2 months trying to set up a new direct debit with virgin and they never take the money and cut us off and charge late payment fees! they doubled our monthly bill without our knowledge and to be fair i didn't pick up o...

k81 by • Joining in
  • 447 Views
  • 1 replies
  • 0 kudos

Moved Home Disconnection Issues

Hi All / VM,I've recently moved house and had a few issues with being disconnected. The new property was sorted by a VM engineer with internet working fine but with the web safe option functioning even with my account set to no protection.According t...

Downgrade package without new contract?

We want to get rid of our TV from our package amd have broadband only, however we are on a monthly rolling contract which we like incase we move and don't want it anymore.Virgin won't downgrade our package without starting a new 18 month contract. Do...

Can't raise a complaint

I had been with NTL/virgin for 40+ year but finally rising bills and poor service became too much.I cancelled my contract in early april. The operative said I had to stay until the 17 May. But my services were either not working or not functioning.Si...

tteedd by • Joining in
  • 250 Views
  • 3 replies
  • 0 kudos

Sky Sports UHD missing

Hi VM team,9 days ago I received an email from VM to include the Sky Sports UHD channels for £3 which I accepted online and was told it may take 3-5 days to load onto my account to view the channels. 9 days on, they're still not able to be watched on...

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