Switch to ebilling

[theflyingwooly]

Hi, I would like some help switching to ebilling please.

In my account options I have my communication preference set to - eBills / Email / Text - but I recieved a paper billl in the post today.

[Daniel_Et · Accepted solution]

Hi @theflyingwooly 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[viryananda]

Hello,

I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post yesterday. I tried to follow the instructions to switch to eBilling but can't find any other way to do it. Please can you help me? Many thanks

[Megan_L]

Hi Viryananda,

Thanks for using the Community Forums to get this issue with your E-Billing looked into, sorry you're struggling to find out how to do it on the App 😥 I would be more than happy to look into this for you!

I'll send you a PM now so we can get this looked into. 

Speak soon!

Thanks,

Meg

[Megan_L]

Hiya Viryananda,

Thanks for chatting with me in our PM's, it was lovely helping you set up your E-Billing 🤗
Please let us know if you need anything else!

Thanks,

Meg

[Megan_L]

Hi Viryananda,

Thanks for chatting with me in our PM's, I'm so glad we finally got this issue sorted with your E-Billing! 
If you need anything else, please reach out to us again 🤗
Wish you all the best.

Thanks,

Meg

[nis28]

Hi,

I am having the same issue, I have tried as you have mentioned in the fix but just don't get any option for ebilling.

Thanks

Nisar ...

[Ashleigh_C]

Hi there @nis28 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for trying the fixes already listed, I am so sorry that this has not helped but let me get a private message across so we can take a closer look.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Raul123]

Hello,

Could you help with this please, I am having the same problem here to switch to ebilling, I have tried to follow your instructions but just don't get any option for ebilling.

Raul

[Molly_T]

Hi Raul123 👋 Welcome to the community forum! Thank you for posting and joining this thread. 

You should be able to switch to E-billing yourself via 👉 My VM by heading to Profile > E-billing > Switch to E-billing. You can read more about the process here 👉 https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 

Just in case you have tried this process and are still having issues I will send you a PM to confirm a few details so we can set this up for you manually. - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞