Pricing Increase Notification

[MWF962]

Got an e-mail notification of Ts & Cs changing in Nov 2023. It identifies price increases in Apr 2024 of RPI+3.9%. I am only 4 months into an 18 month fixed price deal. Will my contract subscription increase in Apr 2024 or when the contract ends in Oct 2024?

[Nicotene]

What speed are you on. They've never offered me such a low price per month. I'm currently paying £41 a month for 350 which they upgraded from £39 for 250. Am I getting a good deal. I only renewed in November when I had the option to cancel otherwise I would have been stuck in my previous contract at £47 a month for 250. There are currently no other ftth providers in my area so I can't get the same speeds elsewhere at this moment in time.

[Tom_W1]

Hi @trev23 thanks a lot for your reply.

We do hope that when the time comes, we can offer you a suitable deal!
For package changes it is best to get in touch directly with the team on 150 / 0345 454 1111, we hope this helps.

Many thanks

[trev23]

Hi for your interest I am on 126 broadband only, but told them they could drop me down to 50 as I was on that speed for many years they overtime put it up I did not ask for it, didn't make any difference to me for what I do, but now days I see quite a few offering that speed so can have a look around.

[Tom_W1]

Hi @trev23 thanks for your reply. 

Yes, sometimes there can be offers when you upgrade services too so don't discount (no pun intended!) the idea of moving up in speed, as this can sometimes result in a cheaper package too.

Many thanks

[MWF962]

Hi Lee, can you take a look at this please. I am on an initial 18-month price offer and believe I should not be hit with a price rise. 

[REMOVED]

[MOD EDIT: Personal and private information has been removed from this post.]

[Daniel_Et]

Hi @MWF962, thank you for your post.

The price increase forms part of your Terms & Conditions with us.

This was explained to customers last year when we introduced this contractual price change and we offered them a right to cancel without penalty.

Customers who have joined since we introduced this policy were made aware of it when they signed up.

Regards,
Daniel