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Contract higher than agreed [REMOVED]

I signed up for an 18 months contract  (M200) on 28th May 2022, ending on 29th November 2023. On 29th October I called VM and gave a 30 days notice to end this contract. After a week or so received a call from retention, he offered me 500 mbps for £2...

How to return the Virgin Hub?

My disconnection is due on Wednesday. I received an email from Virgin a couple of weeks ago asking for their hub back but I haven't received an empty box to return it in. Do I need to request this from someone at Virgin?

Cannot change Virginmedia login email

My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:-...

plangers by Joining in
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Pre contract email only. Please confirm

Hi I've purchased a new upgraded wifi contract for my Virgin Media home broadband last week...and I have received just the pre-contract details only.I'm still awaiting for my final confirmation to be confirmed.I kindly request help l from your team t...

cwydler by Joining in
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Difference in contract and bill

I took out an 18 month contract starting 26 Oct 23 with a monthly charge of £76 and change.Latest bill (16 Nov - 16 Dec) is still at my old charge of £81 and change.Surely some mistake?!Servs 

Servalan by On our wavelength
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Expansion into Crewe

Hi VM team Virgin media are coming to Crewe. Zzoomm has made their service available to a lot of homes but went bust before coming to my street.Eagerly waiting on any news as our inter is so poor. There were vans installing cables acrothe main road a...

Gareth11 by Joining in
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