Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Cancelling Contract by Post

Hi there,Both the mobile and telephone customer service channels are proving impossible to use to get through to someone. Many others are having the same issues.I'd therefore like to cancel my contract via post. Can someone from the Virgin team confi...

Anonymous by Not applicable
  • 7 replies
  • 1 kudos

New account app set up

I've recently requested a brand new account with Virgin as the old account was in my ex husbands name. His account will be cancelled today. Mine takes over tomorrow (awaiting new equipment). The problem is that the contact on his account was my email...

Jacqui27 by Joining in
  • 0 replies
  • 0 kudos

Resolved! Refund of cancellation fee

Hi everyone,Can anyone confirm the email address that I send proof too when I've moved to a house that virgin can't supply internet for?I've sent an email about 6 weeks ago and heard nothing.The online chat service is abysmal and takes hours for them...

Laf185 by Joining in
  • 1 replies
  • 0 kudos

Cant reset my virgin media password

I can't reset my virgin media password I click on forgotten password I follow the link sent in email.. but no matter what I put in it tells me that I can't have that password choose another one I've been trying to access my account for ages  

Kathn92 by Joining in
  • 1 replies
  • 0 kudos

Still no welcome email

Hi - I have already complained about not receiving a welcome email, which means I can't set up the Virgin Media app. I can see lots of people have complained about this. Despite entering into DMs with a member of your team, I have still not received ...

Adsoxxx by Joining in
  • 0 replies
  • 0 kudos

Returned equipment

Hi,I am getting emails about returning the arris hub 3, I reactivated the hub3 as I had issues with the hub 5 and I returned the hub 5. I don’t want vm charging me as I have returned the equipment weeks ago.  

Sbmb1 by Tuning in
  • 0 replies
  • 0 kudos


Before I contact customer service,does anyone know why my monthly Broadband bill has gone up from £32 to£42 without warning or consultation ? Thanks.

KidOry by Joining in
  • 1 replies
  • 0 kudos