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Resolved! Hi all, i am trying to upgrade my package

Hi all, i am trying to upgrade my package, my contract expires next month, however, when I click on upgrade from my account, I just keep getting this error message. "oops! something has gone wrong!" as you can see in the attached image. I have tried ...

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Bill for old phone number 2021

Hello, I am trying to obtain some paperwork to show proof I had a specific phone number from around 2021 the number was changed but prior to that I was having bills for the number, is there a way I can get some paperwork-proof that I once paid for a ...

Mansal88 by Joining in
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  • 3 replies
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Can't get my area reference

I pay for a virgin media account for my mum (85 and three hundred miles away)I need to set up an online account because the email account that was originally used is no longer active - but I need the area ref to set it up.Any paperwork goes to my mum...

Borderline harassment after cancelling

I cancelled my virgin media broadband due to the price going from £36 p/m to £62 (£67 after April). I had a welcome discount for 18 months but now that my contract is up and I'll be paying stupid prices and they'd rather lose a customer than continue...

Nikki102 by Joining in
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  • 4 replies
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Renewing contract problem

Ok so after rebuffing the first two offers and settling for a £50 from £68 renewal online I checked my email to discover that they have sent the virgin media order documents and it has not changed the price to £50 but remains at £60. Anymore else had...

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