I'm frustrated and very confused with Virgin Media's online renewal process. My contract ends 6th Dec 2024. I have the ultimate volt package and was offered a like for like renewal online for a small increase so decided to renew online on Thursday (28th Nov).
After submitting the order, I received a pre-contract agreement and an order confirmation email. However, I have not received any further communication or updates regarding our new contract since then.
I have phoned Virgin a couple of times but either get staff re-pricing the renewal (at higher cost!!) or they cannot tell me when my new contract starts!!
I am very worried about this am trying to sort this before contact ends.
What is more concerning is that my online account now look wrong as
it says that my current package is expiring 5th December 2024 (but showing the new deal price) and
the online renewal option 'Grab your deal' (same price) is there and I can select it again - giving the impression I haven't 'renewed' even though I have an order number.
I just want to simply renew at the agreed price so things just roll on for another 18 months but I have no confidence that the process is working as no one can confirm the new contract is in place.
Please can someone help/advise how to make sure this online renewal service goes through.
I have the same problem but I spoke to someone last week who offered me a deal that I agreed to on the phone but nothing had updated online. Can you help me with this?
No I haven’t received anything, an email or post about my new deal and online it looks like my previous deal has expired so my monthly price has gone up.
