Forum Discussion

WYNHA5's avatar
WYNHA5
Joining in
3 months ago

Online Renewal Issues, Frustration and can't get any information

I'm frustrated and very confused with Virgin Media's online renewal process. My contract ends 6th Dec 2024. I have the ultimate volt package and was offered a like for like renewal online for a sm...
contract
renewal
Ayisha_B's avatar
Ayisha_B
Forum Team
3 months ago

Hi WYNHA5 👋

Welcome to our Community Forums and thanks for your post.

I'd like to take a closer look into this so will pop you a PM 📩 now and we can go from there.

Speak soon!

Brianlintin's avatar
Brianlintin
Joining in
3 months ago

Hi Ayisha,

I have the same problem but I spoke to someone last week who offered me a deal that I agreed to on the phone but nothing had updated online. Can you help me with this?