Moved home in September and huge price increase

[JenIcon]

I moved into my home in September 2024 and the first bill was quite high at around £95.

The bill has since gone up by almost £30 each month to around £75! I was hoping it was just a start up thing from moving but it's been like this since.

Please help me or I'll be having to swap providers as I cannot afford this high price!

[Steven_L]

Hello JenIcon,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract and pricing after moving house.

Are you still on the exact same package as you were at your previous address? 

If you are on the same deal as you were at your previous address then you shouldn't have been charged a higher amount and remained on the same deal till the original end date of your contract. If you have changed any part of your package other than your address then you would be placed onto a new contract at a new price.

Kind Regards,

Steven_L

[JenIcon]

Hi Steven, yes I am on the exact same package. I received a letter in the post saying the price would be the same of £48 roughly, and then my new bill came in which was £78. 

[JenIcon]

Still no solution to this I've been waiting for 3 weeks now. I cannot afford to keep pay thing this amount and I would like a refund on the extra I have been forced to pay! I did not agree to this massive increase! 

[Matthew_ML]

Hey JenIcon, thank you for reaching out and I am sorry to hear about your price increase.

Was this just for the one bill or has it been multiple bills now? 

I know the first bill would be a double payment you see as its a new account. 

Do let us know.

[JenIcon]

The first bill was £119 every bill since then is £78 it should be £48

The first bill should have been £48 + £20 for the home movie service.

I was never informed of a price increase, no the price being double. The only things I agreed to was the initial £48 from the original contract, and then the additional £20.

[JenIcon]

Still waiting fir this issue to be resolved, I have tried calling but to no avail

I meant home move service in my last reply not movie.