Still no solution to this I've been waiting for 3 weeks now. I cannot afford to keep pay thing this amount and I would like a refund on the extra I have been forced to pay! I did not agree to this massive increase!
Hey JenIcon, thank you for reaching out and I am sorry to hear about your price increase.
Was this just for the one bill or has it been multiple bills now?
I know the first bill would be a double payment you see as its a new account.
Do let us know.
The first bill was £119 every bill since then is £78 it should be £48
The first bill should have been £48 + £20 for the home movie service.
I was never informed of a price increase, no the price being double. The only things I agreed to was the initial £48 from the original contract, and then the additional £20.
Still waiting fir this issue to be resolved, I have tried calling but to no avail
I meant home move service in my last reply not movie.
Hi Jenlcon,
Thanks for coming back to us on this one. We're sorry to hear this still hasn't been sorted. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
