Paid bill but not updating on the system. I’m livid. This has happened a couple of times.

[Kemila]

I made a substantial payment towards an overdue bill that had me completely baffled. It seems like bills are always incorrect. I used my credit card to make the payment over the phone, making sure to jot down all the details and keep a record of it. However, it has been over a month and the payment still hasn't been reflected in my account. Now, I'm being told to pay the same bill again and to make matters worse, my service is at risk of being cancelled. This is completely dishonest! I am appalled at the false/incorrect shoddy accounting and administration. 

[Ashleigh_C]

Hi there @Kemila 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you are facing this issue with your bills, I'd be happy to take a closer look into this with you via a private message and see what has happened. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.