Cant Downgrade, cancel or do anything
I've been with Virgin Media for many years now, but for the last 2-3 years or so I've had some financial difficulties and have requested MANY times for virgin media to downgrade my services so that I can continue paying for it without any issues, but they somehow get away with increasing the amount of stuff I get and ultimately having to pay the same amount making it out like 'I'm saving so much with these added discounts', I've been paying almost £100 a month for a while now for services I hardly use at all (I only use the internet, something I tell them every single time), I've tried removing the phone and TV packages MULTIPLE times and they make it out like its some impossible task, how crazy is it to just want to pay for internet? I cant even leave because of the insane cancellation fee. I didn't leave before because there was no other high speed ISP in my area at the time, and also getting stuck in new 18 month contracts every time I try to reduce my package which usually amounts to maybe £10-15 less only for it to increase again in April or whatever the usual date is. There's even been times when they've broken their word promising IN WRITING that there wouldn't be any price increases only for there to be a price increase 2 months later, and when I complained about it WITH EVIDENCE, no one did anything at all, and it eventually got stuck in an automated email loop not going anywhere. I'm at my whit's end with virgin and they cant convince me they can resolve anything at all (Because they haven't), I've spent years paying a fortune on a service I hardly use, they haven't done a thing I've actually asked for, I can barely make my monthly payments and I cant afford to pay the cancellation fees. I don't have it in me to speak to them anymore, everyone I speak to seems to have their own solution EXCEPT the one I ask for, is it really THAT hard to just pay for internet.Contract Automatically Renewed Without Notification After Moving Home
Hi everyone, I'm hoping someone here can help or share advice. I recently discovered that my Virgin Media contract was automatically renewed for another 18 months without my knowledge or consent. I moved home last year, and at no point was I informed that my contract would restart, I also ahvent received any new contract to my email address, also its not visible in my virgin account. There were no changes to my package, and I was never notified about a new contract starting. I havent signed or agreed anything. Every time I spoke to someone from Virgin Media, whether by chat or phone, they insisted that the contract restarted because of the move last year. BUT!!! However, I still have my original contract which clearly states the end date as June 2025, and there is nothing in it about the contract restarting upon moving. In fact, when my contract expired in June 2025, Virgin started charging me the higher out-of-contract rate, which contradicts the claim that I was in a new contract. Why i should pay an out-of-contract rate if my contract is renewed? From what I’ve seen, it looks like this has happened to lot of people here. What can be done in a case like this? Has anyone managed to resolve a similar situation? Thanks in advance!Billing confusion
I signed up to Virgin 1GB broadband on April 11th of this year, installation should be taking place on the 7th June. The salesman promised to do me a deal at £36.99 see picture. It now looks like I'm going to be charged £39.99, a figure not agreed by myself or my wife. Any idea what's going on?Ongoing Unresolved Billing Issue with Virgin Media – Urgent Attention Needed
I wanted to share a serious concern and see if anyone else is facing something similar—or can advise me. I’ve noticed three separate payments scheduled for direct debit for the same month by Virgin Media, with one of the charges being £52—which is outrageous, especially since I’m not even using any additional services that would justify this. My original package was far less £27, and I had already requested to be unsubscribed from the entertainment services. Despite raising a formal complaint with them over a week ago, I’ve had no response. I find it extremely concerning that a reputable company is 1) charging unjustified amounts, 2) ignoring a formal complaint, and 3) not giving a clear breakdown of costs. This level of service is unfair and stressful—especially as someone who is managing finances tightly. If anyone has any experience dealing with them or knows how to escalate this further (Ombudsman, etc.), please let me know.No response from homemovers@virginmedia.co.uk
Hi all, I am changing my address to an area where Virgin Media is not available; therefore, I need to cancel my subscription. I sent everything to someone in chat to ensure that the early cancellation fee would be waived, but ten days later, I was billed for it. I called again and was told to contact homemovers@virginmedia.co.uk, and I was reassured that I would receive an answer within 24-48 hours after (re)sending the required documents. Sadly, I received no response. I have now cancelled my direct debit to avoid incurring payments that are not due, but I need to resolve this issue somehow. Can you please help me?Bills and Credit
I moved my virgin media account to my new home in March and was assured that my previous contact amount of 52.55 would be honoured. Upon moving I noticed my bill was saying it would be £166 for the apirl bill. Upon contacting virgin media I was informed that my discounts had been removed and a rolling credit would be added to my account but unfortunately I had to pay the £166 (which covers the two months) as the bil was already processed. I accepted with the assurance I wpuld be refunded the difference in the next bill and my rolling credit would be applied. Now we are in the may bill and my bill is saying I owe £86 so my refund nor rolling credit have been applied. I have spoke with virgin media a number of times and been assured in the past it would be fixed and it has not. I unable to afford to pay this amount t again and I am really annoyed that I have been lied to Any help is appreciated
Confused and infuriating
Hei all, Do we are new to virgin - we joined in mid 2024 - and last week our March bill was due but due to a family death we forgot to move the bill money from savings to main account, by the time we realised it had been overdue for exactly THREE DAYS. We logged in to find virgin demanding the £51 that was owed for March AND the April price increase too!! It's the very first time we've ever been late and ut was just 3 days! Not to mention our bill gets paid on the 16th of every month but the new price doesn't take effect until 18th April so MY bill in April should be 51 quid NOT 55 like they want now. I don't understand why I'm expected to pay 2 months of my bill just because I was 3 days late! On top of this 106 quid i was also told by rishabh on live chat that I would still have to pay 55 quid in April too?! Song not only do they want a double payment as a late payment charge but they also want April paid as normal too!! This is absolutely baffling and disgusting imo and I'd expect this from BT or SKY which is why we left but I didn't expect it from virgin!! Can someone explain if this is accurate or not please also I apologise for poor English, it's not my native language
