I signed up to Virgin 1GB broadband on April 11th of this year, installation should be taking place on the 7th June. The salesman promised to do me a deal at £36.99 see picture. It now looks like I'm going to be charged £39.99, a figure not agreed by myself or my wife. Any idea what's going on?
Interesting to see the VM field sales portal in action (very wise of you to grab a picture of it as there are frequently billing misunderstandings at the doorstep for some reason). Well done on scoring 3/4 as a prospective VM customer too. I wonder what the "date of abandonment" means.
I wonder if an annual price increase has been added, even before your contract has started!
Forum TeamHi madeamistake,
Thanks for posting and welcome to our community 😊
Sorry to see there's some confusion with the billing, so I can take a closer look at this for you, I've popped you over a private message.
Alex_Rm
