Confused about my bill
I started a new contract on February 29th for a package costing £159 a month. My current bill, dated 28th February, which states it is for the period 10th March to 9th April, is £375.75. It breaks down as a £24.93 credit, a current package charge of £187, a charge for package changes of £211.93, and a paper billing charge of £1.75 (I have never asked for a paper bill incidentally, and do not want one, so this needs taking off). Why is my current package given as £187 when it surely should be £159, and why am I being charged so much for package changes that are supposed to be saving me money?
Hi Dclramage thanks for posting and welcome to our community.
Sorry to hear of any confusion around your billing. And sorry for any concerns this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R