Forum Discussion

9FPBDY's avatar
9FPBDY
Joining in
4 hours ago

HELP: Charged twice for one bill period

Dear Virgin Media Team, 

My first bill period is from 24 September to 23 November, and the payment date is 3rd November 2025. However, I've already made a payment much earlier (14th October) and even received a payment confirmation. But today, the same amount was automatically charged to my card (I did not set up a direct debit). I have tried to call customer service several times today, and the chat bot is unable to help me at all. Can you please fix this and provide the refund. I've attached proof of when I made the payment and when I was automatically charged. 

Thank you. 

[MOD EDIT : Personal details removed]

 

bills
refund

2 Replies

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 hours ago

      Hi 9FPBDY 

      Thanks for posting and welcome to the community. Sorry to hear of the dispute with the payments. If you set your account up to pay by direct debit, then make a payment manually after the bill has been produced but don't cancel the direct debit, this would happen. 

      I'll send you a PM now to assist further :).