Cooling Off Period Issue
Hi, first post. I know there's probably a few posts on this subject but one that are specifically what I need.
I signed up with VM Broadband on the 7th Sept, but due to some recent building and electrical work my house is wired up one way, long story short I need to go with someone on another network.
I'm still within my cooling off period and as the contract states, all payments should be refunded, but they've done the old 30 day thing which pushes me out of the cooling off period and means I have to pay a certain amount.
My issue is that my virgin media isn't connected, I'm not using any of the services, I haven't had an engineer out or anything. Every time I try to go through this on chat they try to "pass me onto the team" and it puts me back into 60+ minute queue.
What's the point of having the cooling off period? I literally have no broadband and I'm being asked to pay for using something I don't have
Any help appreciated
This gets mentioned quite regularly on here. Your 14 day cooling off period does not start until your service is activated because you cannot evaluate a service if you cannot use it. Are you waiting for a VM tech visit?
You do not need to give 30 days notice to cancel in a cooling off period.
Refer to section M in the T&Cs
You may get some help from the VM forum team on here when they reply, usually within a few days, or they may pass you back to the phones again.
