This afternoon I answered a call from virgin media about my contract coming to an end in March. Anyway long story short I agreed to renew with the same package for £7 more. I was happy with that until I read on the contract I've been sent that I have to now pay 02 £18 for a sim contract. I never had a sim contract on my last package and I'd like this removed please, or is it just easier to cancel and try again?

All sorted now, new contract arrived and no mobile included

14 days cooling off period | Virgin Media Community

Cardiffman282
Trouble shooter
26 days ago
Yes but you will need to call both VM and O2.
Divster
Tuning in
26 days ago
🤦🏼‍♀️😬 Figures!
Divster
Tuning in
25 days ago
It does say this though, does this mean if I do nothing with 02 that it just expires?
3. What you are signing up to
This Contract Information will expire on 3rd March 2025 at 23:59:59. If you wish to proceed, please continue and complete your order before it
expires. The information presented here is personal to you and is not a full summary of our standard terms and conditions. If you sign up to a contract
with us, additional terms will apply that you will need to review before you submit an order. For a copy of the full terms please visit o2.co.uk/terms or
call us on 202 free from your O2 phone.
- Matthew_ML
  Forum Team
  25 days ago
  Hey Divster, thank you for reaching out and I am sorry to hear about your O2 sim card.
  
  We cannot cancel these from our side you would need to contact O2, however you do get a 14 day cooling off period with both sim cards and the Virgin Media side.
Divster
Tuning in
25 days ago
All sorted now, new contract arrived and no mobile included
- Matthew_ML
  Forum Team
  25 days ago
  Glad to her this, any future issues do let us know.
- Matthew_ML
  Forum Team
  25 days ago
  Glad to her this, any future issues do let us know.