Charged and never recieved

[Discod2024]

Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.

Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just became available in my area.

The engineer has gone up the pole to fit the optic cable etc and has told me I have never had fibre optic running into my home from outside or into my home!

I have raised this as a complaint I was just wondering if this has happened to anyone else ?

[Cardiffman282]

I am assuming you have just had Openreach installed which is a different network to VM's. How did you connect to the Internet up to now? Via a VM hub? 

[Lee_R]

Hi @Discod2024 thanks for posting and welcome to our community.

Sorry to hear that you're unhappy with how your service was connected and sorry to hear that you've had a poor experience that has led to you leaving us.  I would like to take a closer look at your issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Discod2024]

No I have had youfibre installed and yes was just a hub indoors. The engineer could see there was never any fibre optiv installed.