Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Total shambles - charges

Please can someone from Virgin help sort out this mess. Long story short, my wife upgraded her mobile last year, the salesman got her to sign up for Virgin broadband at the same time. We didn't need it as we're happy with our current provider. The Vi...

AlisD by Joining in
  • 2 replies
  • 0 kudos

Resolved! Cannot log into website - password

I have had occasion to try log into myvirginmedia via the website today. It says incorrect password. Have tried my original blueyounder one and secondary VM one. Both say wrong password. Both passwords are remembered in keychain and edge and I haven’...

Resolved! missed payment error appearing on credit file

It has come to my attention now that I am making a credit application that needs approving urgently that Virgin Media entered a late payment onto my credit file. This pertains to a spontaneous credit that Virgin added to my account for no reason in A...

sakers82 by Joining in
  • 3 replies
  • 0 kudos

Virgin Technician Stole from our house

We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent...

How to contact Virgin if you are deaf

I need to contact Virgin preferably by chat as I am deaf.  Chat doesn’t seem to be available.  I wanted to renew my co tract which runs out this week but think I will end up cancelling because it is so hard to contact anybody.  I don’t have a Smartph...

MMacca by Joining in
  • 1 replies
  • 0 kudos