New contract

[Kennewby]

Hi, I’m trying to get a new contract offer price, at the moment I’m looking at a spinning virgin logo buffering for 15 minutes after refreshing a couple of times and getting the same, I’m guessing I’m not going to get through to a page/chat.

id really not prefer to call, and wait, is there another option to get a quote?

[grizz]

Just been trying to do the same but the website is a shambles, oops something went wrong is the error i get

been this way for years.

Tried the chat option and stuck in there for 2 hours today and nothing

[David_Bn]

Thanks for coming through to our Community Forums @Kennewby, and welcome back!

Sorry to hear of the difficulty you've found when trying to obtain a new deal with Virgin Media.

Can you please try clearing the cache on the browser you're using or trying a different browser to see if this will generate the desired result?

Thanks,

David_Bn

[Kennewby]

Hi,

t's not the cache, I've already done that.

[David_Bn]

Thanks for coming back to us @Kennewby 

Have you attempted a different browser?

It may also be worth going into incognito mode to help this page to load

Thanks,

David_Bn

[Kennewby]

Why is this an issue?

No other issues with any other web pages or web sites?

[grizz]

Sorry to chip in again here but it's down to the shambolic virgin media website

i even had a text message today saying i can have up to 25% off if i renew  but surprise surprise the website gives the usual

oops something went wrong, tried 2 browsers and my mobile

And 3 hours in so called chat with no reply is appalling

[Kennewby]

I got through after clicking “live chat”

live chat….

I went back n forth with the bot, then I was told this is not a “live chat” this is a messaging service and I’ll need to wait indefinitely…

it’s called live chat…then I’m told by the live chat…this is not a live chat.

You have got to be better than this.

[Alex_RM]

Hi Kennewby,

We're sorry for the wait times, the messaging/ chat service isn't an immediate response and there can be a wait.

If you'd like a faster response we'd advise to call us on 150/ 0345 454 1111 and the team would be happy to help.

Alex_Rm

[Kennewby]

I waited and waited, no response