No welcome email/account number

[NB12]

Hello there,

I attempted to sign up on the 21st July. I received an order summary and order documents via email. There was an issue about the previous tenants at the address hadn't cancelled their contract, but I was told I could only sort that out 72 hours after the welcome email arrives.

However, I haven't recieved a welcome email after being told it would arrive in 48 to 72 hours, so I can't sign up or do anything.

Help would be greatly appreciated!

[David_Bn]

Thanks for reaching out to us @NB12, and a very warm welcome to you!

Sorry to hear that the Welcome E-Mail wasn't received.

We wouldn't have the facility to have this re-sent for you, but we can send documentation from your account to confirm the required details to set up a self-care account for your services.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn