No welcome email or account number
Hi
Virgin media broadband was installed at my home last week but I have not received a welcome email or account number. I need an account number to register to manage my account. Please help.
Kind regards
Jon
Forum Discussion
Hi JGall1 👋.
Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are yet to receive any communication from us to create an online account, have you received your contract from us where your account details will be displayed?
Let us know, if you have not please check your private messages. Look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
