My contract came up for renewal and I was offered via a link to "renew". To me that meant renewing the package I already had and the same elements as before (at a lower monthly cost as quoted) which included TNT Sports. I then had an email saying tha...
Hi folks,I had a new install on Saturday and all went smoothly. I was told it was a 500mb connection by the rep who called at the door when i signed up for VM, but now having checked my contract its 350.How soon can you upgrade the line? I assume its...
I recently renewed with Sky Sports/TNT/Movies, phone & 1GB broadband for £60. A major faff though as that was the deal I was offered in "my Virgin Media" when I logged in (being 2 months from contract end it was called something like early renewal sp...
Same thing has happened to me, renewed a couple of days ago and received an email yesterday advising of removal of TNT Sports, which I didn't agree to. Is there any cooling off period (usually 30 days) and is it possible to go back to my old contrac...
I'll try and keep this short as possible - on the help section of the VM site there are two tabs, one for cancelling and one for switching. I'm switching provider so chose that tab. It states all I need to do is contact my new provider to switch (thi...
I was disconnected yesterday (9th Sept). But today (11th) my closing bill shows a £55 package charge for the period 15th Sept - 14th Oct. and I had an email saying this will be direct debited on 23rd as usual.
Sadly have to cancel after being with VM for 5 years now, my bill has gone from £15 to £75, underatnad I cant have that same deal again but no offers or renewal deals given, seems VM are not going through retentions as much? Ive been given my month b...
HelloPlease could someone let me know where to find my account number? I cannot create an account without it and it does not state on my contract.Thanks
Im so disappointed with the service to try and cancel my VM package. I was told by my landlord that the property I rent was going up for sale on 29th July and it has been sold and I need to be out by 30th September. I took the VM package again in F...
I've read all the previous posts from last year about Paramount Plus being included in Virgin subscriptions that include Sky Cinema , which we have, but still can't find it without paying a subscription of about £6.99 a month after a short free tria...
