Resolved! Help with new contract
Hi could someone from virgin media help me with my new contract that is not showing up in my account it still shows that the price will go up next month but nothing about my new contract is there. Thanks
Forum Posts
can connect to my virgin media
i can connect to virgin media but not to my virgin media for some reason it works fine on my mobile and i can connect to all other web sites it states that virgin media have closed the connection ive tried all other things like rebooting hub and lapt...
Haven’t received my contract email
Hi, I signed up to broadband a few days ago but haven’t received the welcome email so don’t have an account number. The only email I have is the pre-contract forms. I was also expecting delivery today but have not received this or any communication f...
Have to resubscribe to TNT Sports. What?
I got this email from Virgin today:We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t ...
Offered bill credit in initial sales call, but not received?
I recently signed up for Virgin Media broadband through a site offering a £75 bill credit ... but I haven't received any information since the call about how to claim it or how it works.I also cannot find any number to call to resolve it. Anyone know...
Debt relief order
I have a debt relief order and virgin is still marking my credit file. This shouldn't be happening as I have sent proof of my debt relief order and virgin media is on there. I need help with this as the foreign people on the phone lines don't underst...
Email address used for Virgin Account
Hi,Unfortunately, I no longer have access to the email address that I used to sign up for Virgin Media with (thanks to my phone dying)I've tried to recover the address but no matter what I do I am unable to gain access.So basically, how can I change...
TNT Package change, APPALLING CUSTOMER SERVICE AND COMPLAINTS DEPARTMENT
Recently signed up to a new 18 month package online as got excellent deal, stating package would remain the same if I signed up (TNT was included). TNT was then removed so contacted via X and was informed needed a form to have it added back in and wo...
New Customer, Account number not received
Hi, there so I’m a new VM customer and I received my kit yesterday but I haven’t received my welcome email, so I don’t know my account number or area reference number? I ordered my kit on the 1st of August but theres been no email or anything, I woul...
Signing paper contract
I've received two paper contracts in the post, each informing me I need to send back a signed contract to Virgin Media. However, there is no specific space or box to sign in this paper contract so where am I meant to sign? I was also told by an advis...
