Kennewby
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Re: New contract
Unfortunately not, I’m now being overcharged, I have an official email showing what I should be paying which includes a recurring discount which hasn’t been added to the contract for an unknown reason. the Virgin sales guy who set it all up has gone silent on in me. Im now left trying to sort this, as well. it shouldn’t be this difficult to simply setup a new deal. I’ve had nothing but hassle.346Views0likes1CommentRe: New contract
You’ve misunderstood my reply, I’m not granting or refusing permission, just simply saying you may as well not bother replying to the post as I’m just trying to get responses from the Virgin Staff on here, feel free to post away if it suits you. But as I’ve said in previous replies the info I’ve been given from non-staff on here has turned out to be wrong and a waste of everyone’s time.411Views0likes5CommentsRe: Keep Hub5 from old account and remove new Hub3 ?
They did indeed revert the connection back to as it was previously on Friday, I knew this as the internet went off completely, I took out the Hub 3 and plugged the Hub5 back in, logged in with the old password…and wallop! Full speed WiFi all over my home 270Mbps download speeds in every corner of every room! Im pleased, really pleased, but wow, I’ve been treated like I was asking for the world, just to get this Hub 5 back on the connection. It shouldn’t have been like this, I could understand if I was demanding a new Hub5 be sent out just cos I fancied one, but that was not the case, it was proven many times (by Virgin engineers) that the Hub3 just wasn’t suitable for my home (I wish it was to save me going through this) and I already had the Hub5 here at home, I thought it was going to be quick and simple. Wow, it was not. But all is well at the moment to be fair.885Views0likes3CommentsRe: New contract
Please do not make this out about me being inpatient. I waited for a response. the issues are..I wasn’t listened too, I was made to feel like I’m trying to get something for nothing and I was told things that are simply wrong. I’ve been on 5 days with this….I spent an entire day, yes, an entire day messaging back, name, address, account number, bank details, bill details and so much more to pass security, I was then given information back - so I clearly passed security checks (why wouldn’t I) the very next day I’m being told I failed the security check’s yesterday so I need to start over. Utter nonsense. then I’m being told “sorry you find this confusing’… I’m not confused at all, I know exactly what’s going on. to make matters worse, it couldn’t have been any simpler, the Hub3 was proven to not be strong enough for my property 18 months ago after 5 - yes 5 Virgin engineers tried to get the Hub 3 and the Hub 4 to give adequate WiFi for my home, they couldn’t, they decided to upgrade to the Hub 5 and hey presto full speed WiFi all over the home. And it was great for 18 months until I was forced to change it back to the Hub 3 when we took out a new contract and guess what…. Poor WiFi from the Hub 3 (yes it may work in certain homes but not mine, I wish it did but it doesn’t) …. I simply asked if they could be swapped back…. That’s it…. Simple…. Common sense, put the Hub 5 back just like the 5 Virgin engineers told me to do 18 months ago. so why all this hassle, why am I being told the Hub 3 I have is perfectly fine? Why am I being stalled by Virgin saying I haven’t passed security checks (that took all day remember!) when I actually did. I have hated every second of this process, I just wanted a simple fix, and I knew what the simple fix was but I needed Virgin to carry it out, why did you make it this hard and frustrating?640Views0likes9CommentsRe: New contract
This forum is a complete waste of everyone’s time, I’m not being a troll or unreasonable, I’m just stating a fact. I’ve been confirming who I am all day via messages and still no answer or response. I really do mean ALL DAY. people who don’t work for Virgin chip in with incorrect information which wastes peoples time, Virgin employees take 2 to 3 days to get involved, then when they do, unless it’s anything other than the simplest of issues, spend their time asking people like me, who are asking for help, to confirm this, confirm that over and over hours in between each message , then go silent. other than whittling away at peoples mental health what use is this forum? seriously, I came for help, and have got nothing.690Views2likes11CommentsRe: A bill for a month after I’m leaving?
I have the same, I have a final bill for a month after the disconnection date, at full no discount added price ( £65 ! ) I was advised by sales guy to cancel the direct debit and it will sort itself out. But on screen it says pay now or I’ll get a £7-50 late payment charge added. late payment for a payment which is not applicable? My disconnection date is 29th March, the bill of £ 65 is for the month of April? do I leave the direct debit cancelled?1.5KViews0likes3CommentsRe: A bill for a month after I’m leaving?
Hi Dave, Thanks for your reply, that’s nice and clear now, but, there’s always a but, why does it take me to come to a forum like this to get this information? Surly it would be a good idea to explain in the same terminology that you just have, on my bill? they know I’m leaving they have all the dates etc. they could stop customers getting stressed about bills with clear and relevant information at the right time. Cheers Dave1.6KViews0likes6Comments