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Kennewby's avatar
Kennewby
Up to speed
2 years ago
Solved

A bill for a month after I’m leaving?

I am leaving Virgin at the end of March, but yesterday I received a bill for the month of April? 
how can I get this sorted?

why have I been sent this? I have a disconnection date from Virgin.

Ken

  • newapollo's avatar
    newapollo
    2 years ago

    Hi Kennewby 

    Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

    You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

    Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Kennewby 

    Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

    You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

    Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque

    • Kennewby's avatar
      Kennewby
      Up to speed
      2 years ago

      Hi Dave, 

      Thanks for your reply, that’s nice and clear now, but, there’s always a but,

      why does it take me to come to a forum like this to get this information? Surly it would be a good idea to explain in the same terminology that you just have, on my bill? they know I’m leaving they have all the dates etc. they could stop customers getting stressed about bills with clear and relevant information at the right time.

       

      Cheers Dave

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Kennewby
        Thank you for your post and welcome back to our community.

        The information provided by newapollo is correct, this should have been advised when scheduling the disconnection. We are very sorry if this wasn't done and for any confusion caused.

        If you do have any questions or concerns regarding your final bill, please pop back to us and we would be happy to help.