Leaving Virgin Media
We are going to be trying to move shortly plus my contract with VM ends in early March and I don't want to renew it. In simple terms how do I leave VM? Can I write or phone VM & use an option if there is one 'thinking of leaving VM' How much notice do I have to give ? ( sorry to be so ignorant but I've been with VM for about 15 years and am not a well person now & don't know the procedure nor have a smart phone with an APP, It's probably in their contract somewhere if I can find it) Does a VM tech come to my home to uninstall / collect their Hub & the 3 Tivo boxes I have? I'm not at all tech savvy and wouldn't know which cables need disconnecting or how to disconnect them! Naturally I could cancel my direct debit with my bank but I don't want VM chasing me afterwards if there's something I should have done!
Many thanks
Steve
You said in your first post that your contract "ends in March" . If that was March this year you can give 30 days notice as soon as you like.
But if your contract runs until March next year, VM will not let you leave until then unless you pay them a substantial penalty, effectively the rest of the outstanding monthly payments.
Whatever you decide, do not cancel the direct debit, or VM will make life very difficult for you.