Forum Discussion

Johnpitt2's avatar
Johnpitt2
On our wavelength
5 months ago

Leaving Virgin Media

I have now decided to leave Virgin Media. I am using this forum because trying to communicate with the company is stressful. I have now looked at customer comments and reading Ofcom news I now feel I am not on my own feeling so disappointed at the integrity and service provided.

I have been with Virgin Media for 20+ years. I renewed my contract earlier this year and within one month there was £10.00 increase, this should have been factored in before the contract was renewed. Although I am retired, I will serious consider going back into sales working for Virgin Media competitors.

Regard JohnP

  • Adduxi's avatar
    Adduxi
    5 months ago

    You do not need to stress as it can be done via letter.  Send a Recorded Delivery (for proof) with all you details and your contract details.  You can send your leaving request by post to: Virgin Media, Sunderland, SR43 4AA

    VM will disconnect you in 30 days from receipt of the letter and will send you a final bill.  No need to talk to anyone.  I've done this twice for the times I've been with VM

  • Steven_L's avatar
    Steven_L
    Forum Team
    5 months ago

    Hello Johnpitt2,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear that you wish to leave us after being a customer for so long. 

    Unfortunately we would not be able to help raise your cancellation from here on the forums. Please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.

    Kind Regards,

    Steven_L

    • Johnpitt2's avatar
      Johnpitt2
      On our wavelength
      5 months ago

      Hi Steven_L When I sent my original email I was very frustrated because I will end up with a price increase next year meaning two increases in the same contract period.

      Putting all that aside I want to be more positive. So that I don't have to cancel my contact next year. what options are available to me so that I keep enjoying Virgin media into the future. 

      Thanks Steven for letting me have a bit of a rant.

      Regards Johnpitt2

      • Molly_T's avatar
        Molly_T
        Forum Team
        5 months ago

        Hi Johnpitt2 👋 Thanks for getting back to us. 

        We do appreciate your frustrations, thank you for voicing these to us. We hope we are able to find a renewal deal that works for you!

        You can view your options via My VM 👉 virg.in/myVM or by running through things with an agent. Sadly as we need to complete any package changes in real time, we don't offer support with this via the community forum. That being said, you can still run through your options with us online via Social Media! Here's all of the ways to get in touch for help with this;

        Social Media; (Facebook, Instagram & Twitter)💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
        📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone

        📲WhatsApp:  07803089684
        Hopefully we can get this sorted for you. 🤞 Apologies that we are a bit limited on this platform! Feel free to return to this thread with an update. Wishing you all the best! 🌞

  • Johnpitt2's avatar
    Johnpitt2
    On our wavelength
    5 months ago

    Thank you so much for your kind reply. I will probably not leave Virgin Media until the end of my current contract. I have no intention of going the stress of contacting them again.

    Regards Johnpitt2

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    You do not need to stress as it can be done via letter.  Send a Recorded Delivery (for proof) with all you details and your contract details.  You can send your leaving request by post to: Virgin Media, Sunderland, SR43 4AA

    VM will disconnect you in 30 days from receipt of the letter and will send you a final bill.  No need to talk to anyone.  I've done this twice for the times I've been with VM