Forum Discussion

Greggy's avatar
Greggy
On our wavelength
20 days ago
Solved

leaving

Morning does anyone have sn address to write to virgin to give notice 

i have given up in vm customer service promises of call backs and never happens then excuses as to why cant cancel there and then 

so hopefully can give the written notice and leave

  • Send a recorded delivery letter to

    CANCELLATION:
    Virgin Media,
    Sunderland,
    SR43 4AA

    Remember to include your account number, address, full name and phone number in your letter

7 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Send a recorded delivery letter to

    CANCELLATION:
    Virgin Media,
    Sunderland,
    SR43 4AA

    Remember to include your account number, address, full name and phone number in your letter

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Hopefully you are past your 18 month contract period, otherwise there will be a fee to pay for early termination.  Just in case you were not aware :-)

    • japitts's avatar
      japitts
      Very Insightful Person

      Just to point out though, the 18month is a minimum-term, not a fixed-term.

      Popular misconception, that one.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Yes of course, but we do see users trying to go before this point.  :-)

  • Hi Greggy 

    Welcome back to our forums and sorry to hear you are having issues when trying to contact us to process cancellation. We can assure you this is not the level of service we look to provide. We can however see you have been able to reach our team regarding this. Do you need any further help?

    Thanks,

    • Greggy's avatar
      Greggy
      On our wavelength

      Hi finally managed ti cancel my contract aftee 1:30 minutes on web chat so all sorted thanks

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        We're glad you were able to get that sorted. 

        ^Martin