My Virgin Media new user - Verification link expired

[JosephTuffin]

I'm stuck in an endless loop trying to verify my email address for a new My Virgin Media account. I've tried clearing cache / using an incognito browser etc. I've tried requesting five or six  new links and they are all expired.

[Catharina]

I am also a new customer and had exactly the same experience. Then I downloaded the virgin app, logged in and happy days:  all is working as it should 

[Travis_M]

Hi @JosephTuffin 

Thanks for posting on our community forum and sorry to hear about the issue with your MyVM link.

I'll drop you a private message now to collect some information and investigate further, keep an eye on your inbox for a message from myself.

Regards