on 04-05-2024 19:46
I have just had broadband installed and was asked to create a My Virgin Media account as soon as my order was placed. I tried to do this and got stuck in an endless loop of "verification link expired" even though I was clicking the link almost instantly...
I called last week and was told by someone that the verification wouldn't work until my services had been installed and activated which i found odd because your system was telling me to create an account as soon as the order was created and that was how i was supposed to keep track of the engineer coming.
Services are up and running and surprise surprise i still can't create an account because it just constantly tells me the link has expired.
Please sort this, i can see its been an issue for ages looking at other posts but there seems to be no solution other than to post on here seperately and have one of you private message me.
on 05-05-2024 09:14
Hey there @garymcc Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the My Virgin Media account you are having. 😢
I will assist you on this and get this looked in to for you.
I will send a private message for further support. 🧾
Kind regards,
Ilyas.
on 08-05-2024 13:24
Thanks for speaking with us today @garymcc on the VM forums. 🧾
I'm glad we have been able to assist and resolve the issue!
A simple reset of the password and you are now able to access the MyVM account.
Do reach out to us for any other queries and we'll assist!
Kind regards,
Ilyas.