Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsMoving House Evidence Hi, does anyone know how long it takes Virgin to get back to you once you have sent in evidence that you are moving to a non-Virgin supplied property? I sent mine on 24th October but haven't heard an...Netflix not loading My Netflix is just circling. All other apps working fine. Is there an issue. Excellent Service On Friday, Graeme tech 10166 visited my housebound 91 year old Mum and quickly resolved issues with her TV service. He was kind and helpful and Mum was delighted with the service and the care he sho...Unable to see renewal offers "Oops, looking to manage you flex plan" I recently received the email about my contract ending and was invited to see some renewal offers. However, I get the message "Oops, looking to manage your flex plan". This happens whether via ap...Netflix Suspended On my Entertainment Services page, it says that Netflix is suspended. When I try to use Netflix, I get the following message: “Please contact your provider to start watching again. Virgin Media...Gobbledegook on contract Just signed up for broadband and the contract says SVOD Netflix Enrolment DECLINE OZARK (SV What on earth does that mean? I was neither offered nor interested in Netflix. Access to virgin media settings failed Every time I try to access my settings i get the following error message; 'oops, looks like something's wrong on our side. Please try again.' I've rang customer support who accessed my account from...Contract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...Upgrading to 2GB/2GB I am currently on 2GB/200MB, but I want to upgrade the upload speed to 2GB also. I can't find the option to upgrade the upload speed on my account, and any time I try to get a customer service rep t...Unable to manage my account Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. I’m new to Virgin and wondering if this I a common is...
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