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constant spinner on my account

daubers
Joining in

Hello,

 

When I try and sign in to my account I get a virgin media logo spinning over a greyed out page. In the webdev consol it suggests a 500 on validating account something.

 

Could someone look into why I can't access this please?

 

Thank you.

4 REPLIES 4

Jodi_S
Forum Team
Forum Team

Hi daubers,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're experiencing difficulties trying to log into your online account.

Can we ask if you have tried accessing our webpage using a different web browser and device?

We also recommend clearing all cookies/cache and history.

Please can you try the suggestions above.

If you're still experiencing issues, please pop back to us. 

Kind regards Jodi. 

Hello,

 

I've tried on 2 different laptops, a mobile and a tablet. In incognito mode as well as normal mode, Firefox and Chrome.  Same issue throughout 🙂

Thanks for coming back to us daubers,

We appreciate you trying several different options for us.

As non of these options have worked, we would like to look into this further for you.

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

Hi daubers

Thanks for your private message, this has now been raised to our IT team on your behalf. As advised, this may take between 5-7 working days for a resolution. If you require an update, I have sent your IT reference number over to you.

Kind regards Jodi.