Moving with Virgin don't mix

[Kitteekatt101]

I have been with Virgin for many years, maybe 8 or 9. I have a pretty expensive account, over a hundred pounds a month. My bills are always paid, I've never lost service through late payments, etc

I'm just moving into a new home I was happy to renew my contract. The engineer was due out tomorrow now they say it's not going through because  I have a low credit score! They have faithfully taken around £10,000 from this guy who's too much of a financial risk.

I'd be happy to pay 3 or 4 months in advance to mitigate the risk with them holding onto a sum as a deposit. Talking to an actual person seems to be all but a dream these days.

[Daniel_Et]

Hi @Kitteekatt101, thank you for your post.

We're sorry to hear about what's happened 😔

Have you been advised of any alternative options regarding this matter? If not, we'd suggest contacting our dedicated movers team on 0345 454 1111 (Option one, then four, then three), or 150 from a Virgin Media landline or Virgin Mobile, to discuss it further.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Kitteekatt101]

Thank you, Daniel,

I'll most definitely give that a try and hope that they can help me out. Thank you for your advice.