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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22297 Views
  • 38 replies
  • 7 kudos

Billing

September’s bill of £45 came out, however it’s saying it hasn’t gone through and I need to pay that and extra fee charge plus October’s bill. I haven’t got it refunded so I just lost £45 in the process of them making me pay more.

Trying to cancel and loosing the bot war

So this forum is my last resort.I cancelled my account on 3rd of Oct at 15:46, spoke to a nice Scotish guy who cancelled my account for me, and on my account page it showed something along the lines of "Pending cancellation"Then today I get billed fo...

pross22 by Joining in
  • 381 Views
  • 7 replies
  • 0 kudos

Impossible to get through to anybody

Since receiving my extortionate new bill earlier this week I have tried to speak to somebody and potentially cancel my account if no solution is found. No way to email only post, I don't have a home phone to call 150 on so only thing is to use the on...

Resolved! Package Change not updated

Hi all,So I went through using the online chat and updated my package on the 10th but my account still shows my old package.I've received an email confirmation including the eContract. I changed my landline phone package and my TV pack. Any mods on h...