Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello Folks, got an email through saying price was increasing and I had the right to cancel penalty free. Tried phoning and been kept on the phone for over 2 hours per time, tried the webchat and that was even worse, got a hold of the whatsapp number...
Hello I'm trying to cancel my account and getting nowhere, can someone help me
Hi,I am trying to log in to my Virgin media account, but I can no longer access the email account that I registered it with. I am wondering what the steps would be to change the email associated with my account.Thanks.
Anyone else have this error constantly? I’ve tried call the customer service team which I get the usual helpful advice of turn it off and back on again well that is when they aren’t busy hanging up on me or placing me on a 65 minute hold has to be...
Hello I had outages in September and was promised reimbursement in an automated call but haven't recieved any in recent bills.
We renewed for further 18 months and got tv360 upgrade but immediately after doing install our Netflix was deactivated. After 6 painful chase up calls this has eventually been reapplied as part of our package but in the meantime 2 months dd have been...
I cannot get into my account on Virgin Media. I have carefully written down my email address and password but it is telling me they are incorrect (they worked last time!). I am told I owe a small sum of money from a change in my contract last month...
After agreeing a renewal contract over the phone virginmedia have failed to provide me with the agreed contract. I have phoned 5 times in 14 days to be told I am correct and my account has been updated with a rolling monthly discount sadly after 10 p...
I am having the exact same issue that I’ve been trying to resolve with virgin media for nearly two months. I’ve spent countless hours on the phone to both VM and Netflix trying to sort this. All I’m asking for is for the account currently being bille...
So as my contract is coming up for renewal and frankly all the prices are a bit nuts so far, does anyone have any recommendations on the most cost effective way to try and keep going with Kids channels, Sky sports and TNT sports, and should I be look...
