Forum Discussion

Sir_Plantpot's avatar
Sir_Plantpot
Settling in
24 hours ago

I can't access my 'Online Security' on the 'Account Settings' page

I need to access my online security settings however I just keep getting the same error message.

"Oops, looks like something's gone wrong on our side. Please try again"

I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs.

https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't.

Please get it sorted.

account
Broadband
Help
Online security

5 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 hours ago

    Hey Sir_Plantpot, thank you for reaching out and we are so sorry to hear you cannot access your secruity settings.

    Have you got pops ups alllowed?

    Any VPN's active at all?

    Can you try it on another device for us. 

    • JG830's avatar
      JG830
      Just joined
      5 hours ago

      I am having exactly the same issue. Have tried on Androind device and two separate Windows laptops. Not great for a new customer. Been trying it for days. 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        48 minutes ago

        Hi Sir_Plantpot 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with Internet Security. So that we can look into this further and assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      19 hours ago

      Thank you for coming back to us Client62.

      Have you tried this another device?

      Let us know what happens.