Forum Discussion

Sir_Plantpot's avatar
Sir_Plantpot
Joining in
5 months ago

I can't access my 'Online Security' on the 'Account Settings' page

I need to access my online security settings however I just keep getting the same error message.

"Oops, looks like something's gone wrong on our side. Please try again"

I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs.

https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't.

Please get it sorted.

10 Replies

Replies have been turned off for this discussion
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 months ago

    Hey Sir_Plantpot, thank you for reaching out and we are so sorry to hear you cannot access your secruity settings.

    Have you got pops ups alllowed?

    Any VPN's active at all?

    Can you try it on another device for us. 

    • JG830's avatar
      JG830
      Joining in
      5 months ago

      I am having exactly the same issue. Have tried on Androind device and two separate Windows laptops. Not great for a new customer. Been trying it for days. 

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team (Retired)
        5 months ago

        Hi Sir_Plantpot​ 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with Internet Security. So that we can look into this further and assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks,

        Sabrina

    • ezeadnah's avatar
      ezeadnah
      Tuning in
      5 months ago

      I find it funny that you guys are asking these questions when many customers are expressing the same issue. I'm a new customer for 2 weeks and I'm experiencing the same issue. 

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      5 months ago

      Thank you for coming back to us Client62.

      Have you tried this another device?

      Let us know what happens. 

      • Client62's avatar
        Client62
        Alessandro Volta
        5 months ago

        Could it be VM Mods are like an AI Chat Bot, i.e. have zero corporate memory.

        This is a long standing problem reported week in / week out yet here is a response the implies we don't acknowledge this fault and perhaps it is a customer device issue.