"Something has gone wrong on our side"
I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25 At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)My neighbour recently got connected but I'm not eligible for some reason
Hi, I've been actively trying to get Virgin to come connect my house for years now. Filling in the form showing interest dozens of times but have had no success in the 10+ years of living at this property. Recently my neighbour inquired about getting Virgin and had to get permission to have Virgin come and potentially run the line across my property. This has now come and gone and I know that my neighbour has access now. I've called to the customer support team to try and get an engineer out to survey/connect my property but only get transferred from department to department with nobody knowing what to do in this situation. Allegedly an engineer came out and decided it wasnt economically viable to pursue connecting the property but how come my neighbour who's further from a main road has been connected? I'd greatly appreciate any help in this matter. Thanks.Spam calls claiming to be virgin media.
I’m being spammed multiple times today from a number 0800 052 8675 claiming to be virgin media. They call me by name and I keep telling them that I’m happy with what I have and I’m not interested in hearing about any upgrades because I’m happy with what I have. they then get very pushy and annoyed that I say this and I repeat myself multiple times and then hang up. Just today I have been called 7+ times. is it really virgin media, and if it is, how can I stop the spam? My account is already set up to not receive calls about promotions etc.Residential address registered as business
Hi, I have been told my address is currently registered as a business address. It’s a 5 bedroom detached property, there is no business here. Customer service and sales have said that they can manually override this, (which is what they have done in the past as there is Virgin HBB and tv currently live at the address), but I would really rather it be changed to residential to avoid having to jump through these hoops! Thanks, EmmaIntermittent Signal in your area
I’ve noticed in the past week or so that my internet speed has been dropping randomly. I’m meant to be getting 350 download and was up until this last week where now it can drop as low as 100. It seems to fluctuate randomly. When I run a check on the VM app I get the intermittent signal on my area message. Rebooting the hub multiple times doesn’t seem to change anything. any advice or help emojis be greatly appreciatedHuge Latency Spikes Every Few Seconds
Hello, since September I have had an issue of huge latency/ping spikes every few seconds. My internet speed is just fine, but these spikes in ping make it borderline impossible to play online games. This occurs on all devices, regardless of whether they're using WiFi or Ethernet, these spikes do not appear when pinging my default gateway (they are not related to any devices' connection to the router itself). No engineers I have had out have managed to fix the issue. I have been looking over the internet for a solution for a while now and haven't found one. I am not sure what else to do at this point.Waiting on a cheque for nearly 3 months
Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting compensation and I could ask for a cheque to send to my back I said yes. I was told it would take 14 days waited nothing turned up rang up they told nothing was coming so the re sent again 2 weeks later nothing so rang again they told me it was conflicting with pay monthly paymeant so they took a future 2 months paymeant out and said they they would send another cheque 2 weeks later nothing. So I ring again this time we can sent it straight your bank no need for a cheque it will take 1 to 3 days still nothing. Last Friday I asked for a manager they were meant to ring me with 24 hours got nothing. On Monday a rude manager rang me was not listening to me at all in anything i was saying and said a cheque will be on its way with 14 days. The way this company with dealing with me is an utter disgrace from day one getting connected to get this cheque ringing over the phone is a mess you have to tell them your leaving to get threw to someone. Am getting no emails no updates nothing I have to ring up every 14 days to a different person going threw the same thing over and over again and it’s really started to get to me now am just tired trying to deal with this simple thing. I just need help or advice on how to get this money or cheque in to my account. Am hoping an admin or anyone from the virgin team can help me.Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? Thanks
