How long does it take for a speed upgrade to be actioned?

[steve99uk]

Hi,

I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.

I’ve not had any further update regarding a activation date and logging into my account it still shows my package as M250 and no sign of a new modem.

How long do these upgrades take?

TIA

Steve

[Daniel_Et · Accepted solution]

Hi @steve99uk, thank you for your post.

We're sorry to hear about the situation you find yourself in. Apologies for any confusion caused 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Megan_L]

Hi Steve, 

Thanks for chatting with Dan in your Private Messages, we are glad that he managed to get this issue sorted and we'll make sure any feedback you give gets back to him 😊

Although we're sure Dan has done a brilliant job, we are always here if you feel something is still amiss with this issue, just come back to this thread and update us on anything that's gone awry. 

Have a lovely day!

Thanks,

Megan

[steve99uk]

Hi,

The bill I just received is for a lot more than Dan told me it would be. Please can someone message me so I can send them the details.

Thanks

Steve

[Ashleigh_C]

Hi there @steve99uk 

We are so sorry to hear that this has happened, I'll pop you a message now so we can look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.