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Help on new deal

Karl72
On our wavelength

on ‎03-12-2024 16:23

Hi,could someone possible look into our new deal ive done today via whatsapp with a Virgin media person please?

I wanted to upgrade our package to exactly the same other then go from 500mb broadband to the 1gig,after going back and forwards for hrs we finally agreed on some bundle at a certain price that suits us,i told them i want to keep the sim that we already have and not to give me a new one which they said thats fine they’ll attach the old sim to this package.

Is this correct info as its coming upto Xmas and my daughter uses that sim and i cant be bothered having to chase this up if the persons made a mistake at VM? All i want is exactly the same package other then upgrade broadband speed.

If someone can check our account for me to assure me its just hub/broadband would be most gratefull please.

Cheers for any help. 

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4 REPLIES 4

Steven_L
Forum Team
Forum Team

on ‎03-12-2024 20:56

Hello Karl72,

Welcome to the community and thanks for taking the time to post here on the forums. If the agent has stated that the sim card would be the same, then it should remain that way. Do you have any reason to believe this has not been done as you requested, is something incorrect in the paperwork that you received? Are there any changes showing in the online O2 account of the sim card in question?

Kind Regards,

Steven_L

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Karl72
On our wavelength
In response to Steven_L

on ‎04-12-2024 06:36

Hi,im not to sure on the O2 account as ive never been able to log in to ot(but its alway just worked fine) so never bothered us,our conversation was hard work with not the greatest english on Whatsapp,can you look into our account/bundle to just double check nothings been removed or changed other then broadband please?

 

Thanks

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Steven_L
Forum Team
Forum Team
In response to Karl72

on ‎04-12-2024 08:40

Thanks for coming back to me Karl72, we can get this looked into further for you from here but will need to do this via a private message. Please look out for my message and we can get started.

Kind Regards,

Steven_L

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Steven_L
Forum Team
Forum Team

on ‎04-12-2024 18:23

You're very welcome Karl and just glad that I could help you get this looked into. Please do let us know here on the forums, if you have any further issues. 

Kind Regards,

Steven_L

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