Forum Discussion

GavinT1's avatar
GavinT1
Tuning in
2 years ago
Solved

Sky Sports UHD £3 deal

I’m having the same problem as others, signed up to the £3 sky sports uhd deal on the 7th June, email confirmation but I’m still waiting for the channels to become live. I can’t get through to anybody to get this resolved, anyone on here have any advice, 

Thanks 

Sky Sports UHD
  • shawty1984's avatar
    shawty1984
    2 years ago

    Get in touch through WhatsApp, been waiting since the 12th, done WhatsApp this afternoon and added within 30 minutes.

21 Replies

Sort By
  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there GavinT1 

    Thank you so much for your post and welcome back to the forums, it's great to have you here.

    I am so sorry that you are also facing this issue with your service, can I ask when you agreed to the offer? 

  • shawty1984's avatar
    shawty1984
    Well-informed
    2 years ago

    Get in touch through WhatsApp, been waiting since the 12th, done WhatsApp this afternoon and added within 30 minutes.

    • GavinT1's avatar
      GavinT1
      Tuning in
      2 years ago

      Thanks shawty1984, hopefully sorted it through What’s app although it did start with we don’t have that offer only £7 a month, then £3 a month was for new customers only but eventually got it at £3. Keep my fingers crossed they are available soon. 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us with your update GavinT1 and I hope that you enjoy your new UHD sports content 🙂

        Kind Regards,

        Steven_L

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today GavinT1 on the Virgin Media Community Forums page. 👋🏼

    I'm happy to say that we have completed the missing element that was required for the UHD channel to be added on.
    Please allow up to 24 hours for the email communication to come through.
    If there are any issues - feel free to reach out to us and we'll assist.

    Kind regards,
    Ilyas.

    • GavinT1's avatar
      GavinT1
      Tuning in
      2 years ago

      Ilyas_Y,

      Thank you for looking into this, I’ve received email confirmation that the Sky Sports UHD channels have been added to my contract. One last question, how long before the channels are active on my tv? Thanks 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for coming back to us GavinT1 on the forums.

        Happy to hear that the email has come through!
        And the channels will go live instantly.

        Kind regards,
        Ilyas.

    • GavinT1's avatar
      GavinT1
      Tuning in
      2 years ago

      Hi Ilyas_Y,

      I’ve checked again this morning and the sky sports uhd channels are still not available for me, is this normal for it to take this long, even after the email confirmation about the contract changes? Can you investigate and get somebody to press the right button to get this sorted. Thanks 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply GavinT1 

        Are you able to reboot your box and check?
        Let us know.

        Kind regards,
        Ilyas.

  • Kush123's avatar
    Kush123
    Tuning in
    2 years ago

    Any similar deals for sky sports at the moment? I only really want it for the IPL cricket, but £32 a month extra is nearly double for me.

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there Kush123 👋 Welcome back to our forum and thanks for your post 😊

      We're unable to assist with any changes to packages via the forum. All offers for existing customers we have can be found here.

      If you wish to discuss any offers with the team, all contact methods can be found here.

      Regards

      Nathan