Forum Discussion

gorb's avatar
gorb
Tuning in
2 years ago

Cancel O2 sim and Keep VM deal

Got an email stating I can cancel the O2 sim and Virgin media due to the recent price increase. Can I cancel only the O2 sim and keep my current VM deal which expires in October?

  • golden86's avatar
    golden86
    2 years ago

    Yes it's possible, after receiving the price rise email.

    I phoned O2 and asked to speak with retentions team. My first time was speaking with regular O2 customer service, lets say they are not very knowledgeable and insist on if I want to cancel I'll incur the usual early termination fee. Anyway after speaking with O2 retention team, I mentioned I received the Virgin Media email and that I want to cancel, they confirmed I was able to confirm before 28th March without cancellation fee, as she was proceeding with the cancellation I asked if she could change my package to the 15GB £8 deal, she was very happy to. 

    Please be aware the £8 SIM only deal will rise to £9.xx during the april RPI change. This is unavoidable. 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    An O2 SIM is an integral part of a Volt package.

    If you cancel the O2 element, then your fixed-line services will need to be re-contracted without the bundle discount & extras that Volt attracts.

    • gorb's avatar
      gorb
      Tuning in
      2 years ago

      It appears the options are:

      • Cancel VM and O2 penalty free - although there are reports that O2 are refusing to cancel penalty free
      • Keep VM but can negotiate with O2 from the very costly new price of £29.32 unlimited to £10 for 8GB but need to agree a new 2 year contract

      I don't know if you can reduce VM package e.g. to a non volt and cancel O2

      This has become very complicated with 2 firms contradicting each other. One company they are not

       

       

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        2 years ago

        Hi gorb 

         

        Thank you for your post and welcome to our community. 

         

        Once either O2 or VM is removed, you're no longer a Volt customer and therefore the tracker code on your account is removed. 

         

        This means that at any point the Volt benefits such as the speed upgrade, Free WiFi pods and other benefits can be lost. 

         

        You can keep track of your bill and account through My VM.

  • golden86's avatar
    golden86
    Dialled in
    2 years ago

    Yes it's possible, after receiving the price rise email.

    I phoned O2 and asked to speak with retentions team. My first time was speaking with regular O2 customer service, lets say they are not very knowledgeable and insist on if I want to cancel I'll incur the usual early termination fee. Anyway after speaking with O2 retention team, I mentioned I received the Virgin Media email and that I want to cancel, they confirmed I was able to confirm before 28th March without cancellation fee, as she was proceeding with the cancellation I asked if she could change my package to the 15GB £8 deal, she was very happy to. 

    Please be aware the £8 SIM only deal will rise to £9.xx during the april RPI change. This is unavoidable. 

    • gorb's avatar
      gorb
      Tuning in
      2 years ago

      Having 2 company's handling one contract is a disaster. According to the answer above if you had cancelled your O2 sim then if you had a VM volt package it would need to be renegotiated to a probably higher price. 

      My volt package assumes an O2 sim at £25 (soon to be 29.32), should I change to ~ £10 per month hopefully it wont cause a negotiation either now or when my current contract expires.

  • ichisdeno's avatar
    ichisdeno
    Joining in
    2 years ago

    So I got a good deal on a package, anytime landline calls, volt gig1 internet and an o2 sim with unlimited everything, but as I’ve noticed the o2 sim counts for £25 of the package in a separate contract to the virgin one, and i already have an o2 contract where i have unlimited minutes and 20gb of data for £8 which is due to be up next month, this new one is still 3 times as much though then theres the hassle of transferring my number to the new one - I’m within my 14 days still, can I hypothetically still cancel the o2 sim Or is there some contractual obligation at play here that I need to have both for the full length of the contract?

  • Ozzzy's avatar
    Ozzzy
    Joining in
    2 years ago

    Hi I just signed up for the ultimate bolt package with an o2 sim via a friends discount. I want to cancel the o2 sim as I don’t need it. 

    On this thread there are conflicting answers if I were to cancel would the VM package be affected.

    I am still within my 14 days and they haven’t even come to install VM products yet (coming in a couple of days). 

    I want to know can I cancel/ reduce my O2 sim tariff and keep my ultimate package?

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Hi there Ozzzy,

      Thanks for your post and welcome to the community.

      So if the SIM card was to be removed then the package would also need to be revised as all parts of the package would need to be present.

      Regards,

      • unisoft's avatar
        unisoft
        Knows their stuff
        2 years ago
        Kain_W wrote:

        Hi there Ozzzy,

        Thanks for your post and welcome to the community.

        So if the SIM card was to be removed then the package would also need to be revised as all parts of the package would need to be present.

        Regards,

        The original VOLT contract stated that if either O2 or VM was cancelled, you would still keep the VOLT benefits until you did a package change on the remaining service where everything would be re-evaluated. The original contract was unclear if this was AFTER the minimum contract had passed this only applied.

        In reality, as long as a customer keeps a SIM of some sort, maybe the cheapest one offered by uswitch.com, then I have not heard of any issues and many people on here changed their O2 tariff during the first year to another better one offered by uswitch, and often cheaper, and everything was Ok. Its perfectly possible to use UPGRADE on uswitch and login with your O2 account and simply upgrade/change your tariff as its an official O2 checkout process. If you don't select the option for a new SIM during checkout, it will simply change your existing SIM tariff BUT it also resets the O2 SIM contract start date again for 12 months (most are 12 month contracts) from that point. It doesn't add an extra SIM if those options are used correctly. Info correct as of 11/04/2023.

         

  • baldybear's avatar
    baldybear
    Tuning in
    2 years ago

    my o2 sim contract finishes in may but my volt doesnt finish till november

    if i cancel the o2 sim will my tv package carry on

    the data on the o2 sim is hopeless