dilbar
11 months agoOn our wavelength
Changing the deal
I managed to login to our account in order to see what the options are for reducing the costs. We are out of contract. The TIVO box only works intermittently and as we have alternative ways of watching TV we want to ditch the TV options. When I go to either 'change my package' or 'explore your renewal deal' all I get is OOPs - something's not working.
Same here, been all round the houses trying to accept a deal that has now disappeared and I’m back to the same message as you. Tried to get help on here as a last resort but I’m not spending hours of my time trying to remain a customer of Virgin Media. Can’t believe how bad the level of customer service has dropped.