Account troubles
I have been overcharged due to my bank account being attached to someone else's account. Please contact me directly.
Forum Posts
£130 bill credit.
Hi,I have communicated by phone and by chat, and no one has given me a solution. I received my first bill for £85.99 ( 2 month - 33£ & others charges £19.99) and my service was connected on 03/27/2024. When I contracted the service they informed me o...
Resolved! Extend cancellation date
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
"Free" Netflix with Stream Box
I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Ne...
Resolved! Ignored Complaints
Anyone had experience of ignored Complaints. Raised 2 over that last few weeks ( plus numerous chats and calls) and both been closed with no response or update so clearly not acting in line with VM published complaints procedure.Just want to get a re...
Billing mess after Direct Debit change
Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...
Equipment return issues
Hi - seems to be a few similar posts on this topic - but just looking for some help resolving my specific issue which seems a little different.I’ve recently cancelled and was left guessing whether I’d be asked to return equipment (I.e. told I may be ...
New contract offer not gone through
I have this same issue, any chance you can sort please @Ashleigh_C
Re: How to let us know if the account holder has died
Trying to get intouch with Beavement centre is worse than getting blood out of a stone...necessary form duly sent off with death cert...no change in direct debit no reply from virgin, tried 4 times to contact through telephone number given waited 20 ...
Complaint Ignored
I recently upgraded my account after 27 years with Virgin Media, I was told my premium would be £35 a month including wifi and a free tv as a gift. I never received the TV and I am now being billed £82 a month! Complaints ignored or passed around wit...
