I have completely forgotten my account details as its been awhile. I am getting emails saying my sim plan bills are in My VM account but cant access them. I tried calling customer service but have been waiting for WAYY to long what can i do?
After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again.Imagine my surprise then when I today received an em...
Please disregard my post I have realised it's already sorted so edited out my post here, I'm still receiving renew emails which is confusing, making me thing renewal hasn't been accepted.
Hi All.I arranged an engineers appointment for my aging father in law for Tuesday 27th, the engineer failed to keep this appointment.Can you please help?Regards B.
I recently cancelled my service due to the price increase. I was told I would get a refund of overpayment in March but have not received it….anyone have similar and how did it get resolved??
Hi,I have always paid my bill via direct debit, in full and on time. Virgin logged a 'default' on my credit report for December 2023, but this is not correct; the January 2024 credit report shows a settled balance of £0 but this doesn't rectify the m...
Hi all, I have just received an offer of an 18month contract for my current package of £70.00 a month, as there is a price rise due 1st April will this affect this cost of £70.00? [MOD EDIT: Subject title changed for clarity]
Greetings,I am unable to create an account with Virgin Media as I don't have an Account number and an area reference code. I was supposed to have received a welcome mail detailing them, but I didn't receive any mail other than the one entailing pre-c...
Good Morning. My current package comes to an end at the end of this month, when trying to log on and change my current package as it is now too expensive and there are channels we dont need - the page keeps saying "This page is unavailable" I tried c...
I recently applied to Clearscore.com (whose information is based on Equifax reports) and the result has come up with three anomalies, all reported by Virgin Media.Two relarte to non-payment (June and July 2023) and one to default/repossession. As I p...
