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Connected without wifi

hollowfragmant1
Just joined

Payed the bill at 23:35 because the services have been temporarily suspended it's been 5 hours and still hasn't come back on yet keeps saying connected without WiFi 

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @hollowfragmant1 

Welcome to the community forums 

Sorry to hear of your service concerns when they have not reactivated after making a payment to lift a restriction. This can sometimes take a little longer depending on how you made your payment. 

Looking at the systems at our side, this looks to be all resolved for you now, please do let us know if this is not the case and we'll investigate further. 

Here to help 🙂
Virgin Media Forums Agent
Carley