No reply from Bereavement Team

[CalJHarris]

Still waiting on a reply to email with a request to change services over to my name upon the death of my mother and amend the services offered. It's been just over a week is it usual for them to take this long?

[John_GS]

Good morning @CalJHarris 

Condolences firstly from all at Virgin Media.

Have you called the team on 0800 952 2302? 

Or can do this online here - https://www.virginmedia.com/help/billing-and-payments/change-account-holder if you scroll down, there's a form to fill out and send back.

Best wishes.

[CalJHarris]

Hi John

I sent an email over then shortly after I posted this they came back to me and said they had some trouble opening the attachments so I sent those again to them and I'm still waiting to hear back over a week on again!

[Gareth_L]

Hello again CalJHarris.

Apologies again as this is not what you need at such a very upsetting time for you and your family.

If we send you a private message to take some details would that be okay?

Once we have the details we can then make direct contact with our bereavement team to take a look and contact you.

If you can check the envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[CalJHarris]

Yes that would be great Thank you.