Forum Discussion

showse's avatar
showse
Joining in
28 days ago

Bereavement

Virgin media have literally been the absolute worst in the entire time I’ve used them.

My husband died last month and I told them I wanted to change the account over , lower the package and if not I would leave. Absolutely nothing at all has been done and I can’t even get hold of anyone.

To add insult to injury they’ve even put the bill up by £50 a month. I’m going through a tough enough time as it is and this is making things a 1000 times worse, please please please could someone just contact me so this can be settled.

I’ve also raised a complaint and this hasn’t been resolved either even though it’s after 7 days.

Its actually appalling and I can’t believe in 2025 I’m being treated like this

  • Don't know if this link  will help if not wait for one of the forum team to respond which might be 2 to 3 day's, sometimes quicker depending on the situation.

     

  • Hi showse, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're really sorry to hear about the loss of your husband. Please get in touch with our bereavement team who will be able to go through your options with you. You can reach them by calling on 0800 952 2302. They're available 8:00am – 4:30pm from Monday to Friday and are closed over the weekend.
     Many thanks,