Forum Discussion

R2_83's avatar
R2_83
Tuning in
7 months ago
Solved

Ending Contract - bereavement

Hi,

A family member who lived alone has recently passed away and has a TV & Broadband contract with Virgin Media, we now need to end this contract as soon as possible. Does anyone know the quickest and easiest way of doing this?

 

 

  • Carley_S's avatar
    Carley_S
    7 months ago

    Hi R2_83 

    Welcome back to the community forums 

    Our deepest apology for the loss of your family member. 

    You can complete our online forms here depending if you need to cancel the account or transfer the service, then email it back to us as advised on the form. 

    You can also contact our bereavement team directly on 0800 952 2302. They're available 8:00am – 4:30pm from Monday to Friday and are closed over the weekend.
     

  • Carley_S's avatar
    Carley_S
    Forum Team
    7 months ago

    Hi R2_83 

    Welcome back to the community forums 

    Our deepest apology for the loss of your family member. 

    You can complete our online forms here depending if you need to cancel the account or transfer the service, then email it back to us as advised on the form. 

    You can also contact our bereavement team directly on 0800 952 2302. They're available 8:00am – 4:30pm from Monday to Friday and are closed over the weekend.
     

    • R2_83's avatar
      R2_83
      Tuning in
      7 months ago

      Carley, thanks for the prompt response, I shall get on it asap.

      • Carley_S's avatar
        Carley_S
        Forum Team
        7 months ago

        You're welcome R2_83 

        We wish you and your family all the strength and support through this difficult time. 

        Please let us know if you're having any further issues or have any questions at all. We'll be here to help on the community forums if needed