Contract ending

Hi I was looking to downgrade my package as I will be coming to the end of my contract on the 19th march and wanted to stay with virgin media, but after todays performance it seems I will have no other but to cancel my contract,

today i contacted virgin through the chat and after lengthy waiting times I was told that my new package would be £118 on a 18month contract which I declined , as I was leaving the chat I was asked if I would like to chat with a live person which I agreed to, after waiting about 10mins I explained that my contract was ending in march and that,  if possible,  I would like to downgrade my package,  and also mentioned that I would prefer to stay with Virgin after answering some more questions and another 10mins waiting the assisitant quoted me £108 which I also declined.

before signing off I asked the live chat how much it would be for broadband only and he came back to me with a quote of £65 and was told it would be on a rolling contract basis to which I thanked him for his time and left the chat, I just feel that I had spent ages online today trying to discuss a new package and both chats could not grasp the fact I was trying to downgrade my package as both prices I was quoted were twenty and thirty pounds above what I am presently paying just now, so although I would prefer to stay with virgin it looks as if it will not be possible.