End of contract notification
Hello,
As per the details on my contract detailed in my account, I will receive an end of contract notification 10 to 40 days before the end of contract date. The end of my contract is approaching and I have not received a letter or an email notification of this. Can you please send the notification by email asap so I can see the options available to me.
Thanks.
Regards,
Roger.
Reply to a recent similar query below from one of the forum VIPs
https://community.virginmedia.com/t5/Community-Natter/How-contact-VM/m-p/5420214#M73794
If feasible to phone at 08:00 this does seem to offer the best chance of least delay and getting a UK agent via 'thinking of leaving us' to speak to 'retentions'.
If you need to reset your memorable telephone password to get through the process below may help
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancellation/m-p/5223364#M218260
Unfortunately, VM's customer services contact methods are a joke. You just have to keep at it and try to pick the best time (which is usually first thing in the morning)