Forum Discussion

sreynolds's avatar
sreynolds
Tuning in
2 years ago
Solved

Bereavement - Dad passed away

Morning All

My dad passed away just before xmas.  Would I have to keep the broadband account to keep his email account active for a while or is there an alternative ?

Thanks

S.

  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey sreynolds,

    Sorry for your loss, with this we would advise speaking to our Bereavement team, they can discuss all options to go about keeping this email open for you, you can reach them on 0800 952 2302.

    Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey sreynolds,

    Sorry for your loss, with this we would advise speaking to our Bereavement team, they can discuss all options to go about keeping this email open for you, you can reach them on 0800 952 2302.

    Joe

    • sreynolds's avatar
      sreynolds
      Tuning in
      2 years ago

      Thanks @Joseph_B 

      Spoke to the team on that number, very informative and useful.  For anyone else who has same question as myself.  The two options to keep access to the email account are,

      1. I can close my dad's account and have access to his emails for 90 days following close of his account

      2. Transfer account to my name on a monthly rolling contract and then close account at future date of my choosing. 

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for the update on the matter sreynolds also please accept my condolences,

        I'm glad the team were able to clear things up for yourself in a timely manner.

        Do pop back up however if you require any further assistance,

        All the best,

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    It's not a good idea to tie yourself to an ISPs email. I recommend setting up an email account - I prefer Gmail - and import into it the emails from your dad's account with auto-forwarding to Gmail for future emails.

    Furthermore if your dad was a broadband-only customer I'd look for cheaper alternatives as the most compelling reason to be a VM customer is if you subscribe to a bundle comprising broadband, TV and perhaps landline as well.