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Forum Posts

Leaving virgin but still receiving bills

I'm due to leave virgin media tomorrow june 2nd. I am still receiving bills for future usage that I won't be receiving. I fear this will mean my details will be passed to debt collectors and my credit score impacted for not paying a bill that I don't...

Jago971 by Settling in
  • 112 Views
  • 3 replies
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Cannot create My Virgin Media Account

When I try to create a My Virgin Media account, it asks for an account number and area reference, which it claims "can be found on your welcome email or latest bill", however these are on none of the emails I have received, and I cannot view my bill ...

Spam78 by Joining in
  • 125 Views
  • 1 replies
  • 0 kudos

Renewal offer and customer service.

Hello. My contract is recently up for renewal. I was paying £47 a month for m150, entertainment and TNT sports. My initial offer was £105. I rang up to speak to a very unhelpful employee. I was offered £87 initially. After explaining this is too expe...

Trying to cancel

Hi I have been virgin customer for 15 years. The last few months constant drop outs on my hub 4. Also my vm connect app suddenly stopped working I cannot get my WiFi pods working. I have logged many calls and after many hub resets later the fault app...

Ades_N by Joining in
  • 192 Views
  • 2 replies
  • 0 kudos