on 11-03-2024 18:07
Hey, I'm not OP, but have encountered the same SMTP issue as of yesterday on all devices outside the webmail.
I have ran the standard curl command advised in other posts and received the following message:
525 5.7.13 Authentication Denied (VM304)
Any ideas how to resolve this? Thanks.
[MOD EDIT: Subject title changed for clarity]
on 11-03-2024 21:56
VM304 error message has a specific meaning which is that the account concerned no longer exists on the VM backend database.
Do you still have a VM broadband account to which the email address concerned is connected?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 13-03-2024 08:22
Hey there, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
As mentioned above do you still have an active account with us?
Matt - Forum Team
New around here?