How to close an old blueyonder email account.

[Smk123]

No longer a virginmedia customer and no access to the account.

[Akua_A · Accepted solution]

Hi @Smk123 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your Blueyonder email address. We can understand the inconvenience caused and we want to best help. Typically your email account will close 90 days after your my VM cable services are terminated. You can find out more here https://www.virginmedia.com/help/broadband/manage-email-account Can you let me know what happens when trying to log in?

Thanks,

[Smk123]

It's three or four years since leaving virgin despite being advised the account would be closed within 90 days.

After entering the email address on my virgin media and requesting a password reset. It requests the email used to sign into my virgin media which is the same and I can't get any further.

The email account is still active though and looks to have been hacked.

[Lee_R]

Hi @Smk123 thanks for getting back to us.

Sorry to hear your issue with a former email address is still ongoing. I would like to take a closer look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Littleme241]

Hi. Are you able to help me as well please with an issue I have with an old virginmedia.com email address as I need this closing down as now cannot access it and strange things was happening on it 

[Sabrina_B]

Hi @Littleme241 👋.

Thanks for reaching back out to us, apologies you are having issues with an old email account. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina